Feature
Business Health Score
A Business Health Score measures how organized and sellable your business is becoming. Omni tracks it across five dimensions — revenue consistency, response time, review quality, financial health, and operational systems — and updates the score monthly so you can watch the trend, not just a snapshot.
The five dimensions
Revenue consistency
How steady and predictable your income is month to month.
Response time
How fast leads and customers get answered — speed-to-lead is one of the strongest predictors of whether a job books.
Review quality
The volume, recency, and rating of your online reviews — your reputation as buyers see it.
Financial health
How clean your invoicing and collections are, and whether money is leaving on the table in unbilled or late payments.
Operational systems
How much of your business runs on repeatable systems versus living in your head.
Why it matters
Speed-to-lead, reputation, and clean books are the difference between a business that runs on its owner and one that runs on systems. The score makes that progress visible: as your AI follows up on leads faster, collects more reviews, and keeps invoicing tight, the number moves. It's included on the Professional plan — see the pricing breakdown.
FAQ
What is a Business Health Score?
A Business Health Score is a single measure of how organized and sellable a service business is becoming. Omni's score tracks five dimensions — revenue consistency, response time, review quality, financial health, and operational systems — and updates monthly so you can see the trend over time.
Why does a Business Health Score matter for a contractor or home-service business?
Most owners run their business in their head. A health score turns that into something measurable: it shows where you're losing jobs (slow response, weak reviews) and what's making the business more valuable and easier to run — or eventually, easier to sell.
How is the Business Health Score calculated?
It combines five dimensions — revenue consistency, response time, review quality, financial health, and operational systems — into one trend that updates monthly. As your AI team answers faster, collects reviews, and keeps invoicing clean, the score reflects the improvement.
How do I get a Business Health Score?
The Business Health Score is included on Omni's Professional plan. Your AI team feeds it automatically from the work it's already doing — answering calls, requesting reviews, and sending invoices.
See your score climb
Put an AI team to work and watch the business get more organized — and more valuable — every month.
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