Feature
Business Health Score
A Business Health Score measures the health of your business in one number. Omni tracks it across three dimensions — call performance, revenue trend, and review quality — and updates the score weekly so you can watch the trend, not just a snapshot.
The three dimensions
Call performance
How many calls get answered and how fast leads hear back — speed-to-lead is one of the strongest predictors of whether a job books.
Revenue trend
How steady and predictable your income is week to week.
Review quality
The volume, recency, and rating of your online reviews — your reputation as buyers see it.
Why it matters
Speed-to-lead, reputation, and clean books are the difference between a business that runs on its owner and one that runs on systems. The score makes that progress visible: as your AI follows up on leads faster, collects more reviews, and keeps invoicing tight, the number moves. It's included on the Professional plan — see the pricing breakdown.
FAQ
What is a Business Health Score?
A Business Health Score is a single measure of how healthy a service business is. Omni's score tracks three dimensions — call performance, revenue trend, and review quality — and updates weekly so you can see the trend over time.
Why does a Business Health Score matter for a contractor or home-service business?
Most owners run their business in their head. A health score turns that into something measurable: it shows where you're losing jobs (slow response, weak reviews) and what's making the business more valuable and easier to run.
How is the Business Health Score calculated?
It combines three dimensions — call performance, revenue trend, and review quality — into one trend that updates weekly. As your AI team answers faster, books more jobs, and collects reviews, the score reflects the improvement.
How do I get a Business Health Score?
The Business Health Score is included on Omni's Professional plan. Your AI team feeds it automatically from the work it's already doing — answering calls, requesting reviews, and sending invoices.
See your score climb
Put an AI team to work and watch the business get more organized — and more valuable — every month.
Stop Losing Leads.Start Today.
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