Feature
SMS lead follow-up
Omni texts every lead in seconds — the instant a call is missed or a form comes in — and keeps following up automatically until they respond. It's the fastest way to win on speed to lead without lifting a finger, even when you're on a job.
How it works
- A call comes in and isn't answered — or a web/ad form is submitted.
- Omni texts the lead within seconds, around the clock.
- It captures their details and keeps following up until they reply or book.
- You get the booked job instead of losing it to the next business.
FAQ
What is automated SMS lead follow-up?
It's software that texts a lead the moment they reach out — or the moment a call is missed — and keeps following up automatically until they respond. For service businesses it means no lead ever sits ignored, even outside business hours.
How fast should you text back a missed call?
Immediately. The best results come from a text within seconds of the missed call, while the customer is still holding their phone. A fast text-back often recovers a lead who would otherwise call the next business on the list.
Does Omni follow up more than once?
Yes. Omni sends an instant first text and continues automated follow-ups until the lead replies or books, so warm leads don't go cold from a single missed attempt.
Does this work for web form and ad leads too?
Yes. Omni follows up on calls, web forms, chat, and ad lead forms — anywhere a lead comes in — with the same instant, automated response.
Never let a lead go cold
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