Terms of Service

1. Agreement to Terms

By accessing or using the Omni AI platform operated by Omni Business Services LLC ("Omni AI", "we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms apply to all visitors, users, and customers.

2. Description of Service

Omni AI provides AI-powered business automation tools including AI voice agents, lead management, appointment scheduling, reputation management, and related services (the "Service"). Features vary by subscription tier.

3. Accounts and Registration

• You must be at least 18 years old and have the authority to bind a business entity to create an account.
• You are responsible for maintaining the security of your account credentials. Notify us immediately at legal@thisisomni.ai if you suspect unauthorized access.
• You are responsible for all activity that occurs under your account.
• You must provide accurate, complete, and current information during registration and keep it updated.

4. Subscriptions and Billing

• Free Trial: New accounts may be eligible for a 14-day free trial. A valid payment method is required to start a trial. You will not be charged until the trial period ends unless you cancel before then.
• Subscription Fees: Subscription fees are charged in advance on a monthly or annual basis depending on your selected plan. All fees are non-refundable except as required by law or as set forth in our refund policy.
• Price Changes: We may change subscription pricing with 30 days' advance notice. Continued use after the effective date constitutes acceptance of new pricing.
• Cancellation: You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period.
• Taxes: Prices do not include applicable taxes. You are responsible for all taxes associated with your use of the Service.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations, including telemarketing and TCPA requirements
• Harass, abuse, or harm any person
• Send spam, unsolicited communications, or violate anti-spam laws (CAN-SPAM, CASL)
• Impersonate any person or entity fraudulently
• Scrape, crawl, or systematically extract data from the Service
• Reverse engineer, decompile, or attempt to extract source code
• Interfere with or disrupt the integrity or performance of the Service
• Use the AI agents to provide medical, legal, financial, or other regulated professional advice
• Record calls without required consent under applicable wiretapping laws

6. AI Services and Telephone Use

• Call recording consent: You are solely responsible for ensuring you have obtained all required consents before recording calls through the Service. Requirements vary by jurisdiction (e.g., all-party consent states).
• TCPA compliance: You are solely responsible for complying with the Telephone Consumer Protection Act and any other applicable telemarketing laws when using AI calling features.
• AI limitations: AI responses are automated and may be inaccurate. Do not rely on AI output for safety-critical decisions. You are responsible for reviewing and supervising AI employee actions.
• Phone numbers: Phone numbers provisioned through the Service are leased from carriers and may not be transferred or ported if your subscription is cancelled.

6a. SMS / Text Message Program

When you opt in to receive SMS messages from Omni AI by checking the consent box on our signup forms or by texting us first, you agree to the following:

• Program description: The Omni AI SMS program sends account, service, scheduling, and sales-related text messages from our business numbers to the mobile number you provide.
• Frequency: Message frequency varies. You may receive up to 10 messages per month per active conversation thread.
• Cost: Message and data rates may apply, depending on your mobile plan.
• Opt-out: Reply STOP at any time to cancel. You will receive one confirmation message and no further texts unless you re-opt in.
• Help: Reply HELP for support, or contact support@thisisomni.ai.
• Carriers: Supported on AT&T, Verizon, T-Mobile, Sprint, US Cellular, and other major US carriers. Carriers are not liable for delayed or undelivered messages.
• Privacy: Mobile information collected for SMS purposes (phone numbers, opt-in status, message content) is not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

7. Your Content

You retain ownership of all content, data, and information you provide to the Service ("Your Content"). By using the Service, you grant Omni AI a limited, non-exclusive license to use Your Content solely to provide and improve the Service.

You represent that you have all rights necessary to grant this license and that Your Content does not violate any third-party rights.

8. Intellectual Property

The Service, including all software, designs, text, graphics, and AI models, is owned by Omni AI and protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use the Service during your subscription. No other rights are granted.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OMNI AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOSS OF DATA.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Omni AI and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, Your Content, your violation of these Terms, or your violation of any rights of a third party.

12. Termination

• You may terminate your account at any time by cancelling your subscription and deleting your account from account settings.
• We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or if required by law.
• Upon termination, your right to use the Service ceases immediately. We will retain your data for 30 days after termination to allow export, then delete it.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute arising from these Terms shall first be submitted to informal negotiation for 30 days. If unresolved, disputes shall be settled by binding arbitration under the American Arbitration Association rules, conducted in English in Delaware. Class action waiver: you waive any right to participate in class action lawsuits or class-wide arbitrations.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or a notice in the Service at least 14 days before the changes take effect. Continued use after changes take effect constitutes acceptance.

15. Contact

Questions about these Terms? Contact us: