Capture every high-value case the moment they call
Your AI team answers Legal Intake calls 24/7, books appointments, follows up on every lead, and manages your reputation — so you never lose another job.
- ✗Prospective clients hang up on voicemail and call the next firm on Google
- ✗High-value personal injury and family law inquiries arrive after hours and weekends
- ✗Staff bogged down by unqualified leads and repetitive conflict screening
Be one of the first law firms to get a full AI team running your back office. Founding members lock in their rate permanently.
Legal Intake specifics
Why legal intake has the highest cost-per-missed-call of any professional service
Legal intake operates on economics unlike almost any other industry. In personal injury, a single signed contingency matter can represent $10,000 to $100,000+ in firm fees; in family law, a retained divorce or custody matter routinely commands a $5,000 to $15,000 evergreen retainer. Yet legal marketing data from Clio and Lawyeline consistently shows that over 65% of initial consultation inquiries occur outside standard business hours — evenings, weekends, and holidays when accidents occur or domestic crises peak. When a prospective claimant or distressed spouse encounters voicemail, abandonment exceeds 80%. They do not wait until 9:00 AM Monday; they immediately dial the next firm listed on Google Search or Local Services Ads.
Speed-to-contact is the single largest determinant of case acquisition. Industry conversion studies demonstrate that contacting an inbound legal inquiry within five minutes increases lead qualification and consultation booking rates by nearly 400% compared to waiting even 30 minutes. By hour two, the prospect has typically completed intake with a competing practice. Legal firms already recognize this dynamic and spend thousands monthly on traditional live answering services, yet generic call centers frequently misspell party names, bungle critical incident facts, or place callers on hold for five minutes, causing fatal drop-off.
Intake qualification requires precision, empathy, and pre-conflict screening logic. Omni AI answers every inbound call on the second ring with natural, compassionate, and professional dialogue customized to your practice areas. The AI captures crucial triage data — incident date, statute of limitations indicators, injury severity, insurance availability, opposing party names for preliminary conflict checking, and jurisdiction — before instantly booking a qualified consultation directly onto your calendar. If an urgent, high-value catastrophic injury or emergency protective order inquiry comes in, Omni can execute an immediate warm transfer to the designated on-call attorney.
Beyond the initial call, Omni eliminates the administrative drag that overwhelms intake coordinators and paralegals. Automated SMS and email confirmations ensure scheduled consults actually show up, reducing no-show rates by up to 45%. Unsigned retainers and pending intake forms receive structured, persistent follow-up sequences until engagement or resolution, allowing your legal team to focus exclusively on practicing law and serving active clients.
How Omni plugs into the way law firms already work
Representative case
How Omni transformed after-hours intake for a boutique firm
Personal Injury & Family Law Practice · Atlanta metro · 2 partners, 3 staff
Before switching to Omni, this 2-partner litigation and family law practice relied on an expensive third-party answering service to cover nights and weekends. The results were frustrating: call center agents took bare-bones messages, often misspelled claimant names, and took up to an hour to email lead sheets to the managing partner. By the time the on-call attorney called back, the claimant had already signed a retainer with a high-volume advertiser.
We deployed Omni AI customized for personal injury and domestic relations intake. Omni was configured to answer immediately 24/7, ask specific qualifying questions (date of incident, injury details, police report status, opposing party), and immediately offer available consultation slots on the partner's calendar for qualified cases.
In the first 30 days, Omni handled 44 inbound inquiries, capturing 19 after-hours calls that previously would have languished in an answering service queue. Four of those after-hours leads converted into signed contingency injury cases and two into retained family law matters — representing an estimated $68,000 in projected firm fees. The managing partner noted: "We used to lose the fastest-moving cases simply because we couldn't get a knowledgeable voice on the phone at 8 PM on a Saturday. Omni fixed that overnight."
Representative results based on aggregated legal intake customer telemetry. Not a single named customer; results vary by practice area, case mix, and market competition.
WHAT YOUR AI TEAM DOES
A full department that runs without you
One command center
Every lead, call, job, and invoice in a single dashboard. Real-time pipeline, AI health score, weekly reports — no spreadsheets.
Answers every call
AI Receptionist picks up in under 3 seconds, 24/7. Qualifies leads, captures details, routes urgent calls.
Follows up on every lead
AI Account Manager runs multi-touch sequences across SMS, email, and voice until they close or say no.
Handles billing
AI Billing Manager sends invoices, tracks payments, and follows up on overdue accounts — no manual chasing.
Builds your reputation
AI Reputation Manager requests reviews after jobs, monitors your online presence, and flags what needs you.
DEEP DIVE
See how it works
Your front office, fully staffed
Four AI employees handle your calls, intake, scheduling, and pipeline — so you can focus on the work, not the phone.
- AI Receptionist answers every call 24/7
- AI Intake Specialist captures every lead from calls and website chat
- AI Scheduler books, confirms, and handles reschedules
- AI Sales Manager scores and prioritizes your pipeline
- Google review requests & monitoring included at Solo tier
ROI CALCULATOR
See How Much You're Leaving on the Table
Your business is leaving $12,000 on the table every month.
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PRICING
Your AI department. Every vertical. Starting at $99/mo.
No contracts. Cancel anytime. Live in minutes.
Your Core AI Team — 4 employees that stop the bleeding
- AI Receptionist — answers every call 24/7
- AI Intake Specialist — captures every lead
- AI Scheduler — books & confirms appointments
- Ask Ava — answers questions about your business, right in your dashboard
- 1,000 voice minutes/mo included — about 400 answered calls
- Unlimited text conversations
- Google Business Profile setup & review monitoring
- Auto follow-ups & review requests
- Analytics dashboard
Integrations: Omni phone number, website chat widget, Google Business Profile. Connected during onboarding.
The Full Department — 7 employees that accelerate your business
- Everything in Solo
- 3,000 voice minutes/mo included — about 1,200 answered calls
- AI Account Manager — email follow-up until they close
- AI Google Review Manager — review requests & monitoring
- Monthly Opportunities Report
- Weekly text summary — Monday morning snapshot of calls, bookings, reviews
- Lead priority scoring
Integrations: Connects with Stripe, Google Calendar, and Google Business Profile. Data flows in, your AI employees act on it automatically.
Your AI Management Team — 7 employees running your business + 5 executives running your growth
- Everything in Growth
- Unlimited voice minutes
- AI Business Manager — sends you a Monday report. Tells you what's working, what's not, and what it already fixed.
- AI Sales Director — weekly revenue reports and pipeline priorities. Tells you exactly who to call first.
- AI Marketing Manager — posts to your social media and keeps your website updated. Automatically. (Launching Q3 2026)
- AI Billing Manager — sends invoices after every job and chases late payments so you don't have to.
- AI Chief of Staff — text one number for anything. Ask what's booked. Send an invoice. Check your revenue. Done in seconds.
- Integrations with Stripe, Google Calendar, and Google Business Profile
- Multi-location management
- Business Health Score — a weekly read on calls, revenue, and reviews
Integrations: Connects with Stripe, Google Calendar, and Google Business Profile. Your AI executives stay in sync with your existing systems.
Pay once. Yours forever.
Everything in Solo, permanently:
- AI Receptionist — answers every call 24/7
- AI Intake Specialist — captures every lead
- AI Scheduler — books & confirms appointments
- AI Sales Manager — prioritizes your pipeline
- Google Business Profile setup & review monitoring
- Auto follow-ups & review requests
- Pricing locked in forever — even as prices rise
14-day money-back guarantee. No questions asked.
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FAQ
Frequently Asked Questions
Your AI is trained to sound natural and professional. It uses your business name, knows your services, and handles conversations the way a great receptionist would. Most customers don't realize it's AI until the conversation is over — they just appreciate getting a fast, helpful answer every time.
Stop Losing Leads.Start Today.
Be the business that always picks up. Every call answered, booked, and texted back — 24/7. 14-day free trial included.